Refund policy

At Synergy Nutrition, we are committed to providing you with high-quality supplements and excellent customer service. We understand that there may be situations where you need to request a refund. Please review our refund policy below to understand the circumstances under which we offer refunds.

Refund Eligibility

We offer refunds under the following circumstances:

1. Defective Products: If you receive a product that is damaged, faulty, or defective, we will gladly provide a refund or replacement. Please contact our customer support team at Sales@synergynutrition.com.au within 7 days of receiving the defective product, and we will guide you through the return process.

2. Incorrect Item Received: In the event that you receive the wrong product, different from what you ordered, we will issue a refund or send you the correct item. Please contact our customer support team within 7 days of receiving the incorrect item.

Refund Exclusions

We do not offer refunds for the following situations:

1. Change of Mind: We do not provide refunds for products if you have simply changed your mind, decided you no longer want the product, or if you do not like the taste of a product. Please carefully consider your purchases before making a selection.

2. Wrong Decision: If you have chosen the wrong product for your needs or made an incorrect decision while purchasing, we do not offer refunds. We recommend reaching out to our customer support team before making a purchase if you have any doubts or questions about our products.

How to Request a Refund

To request a refund for eligible items, please follow these steps:

1. Contact our customer support team at Sales@synergynutrition.com.au within the specified time frame for eligible refund requests.

2. Provide your order number, a clear description of the issue, and any relevant photos or documentation (in the case of defective or incorrect items) to assist us in processing your refund request.

3. Our customer support team will review your request and guide you through the return process or issue a refund based on the eligibility criteria mentioned above.

Processing Time

Refunds will be processed within 1 to 2 business days of receiving the returned product or upon approval of your refund request, whichever is applicable. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.

Contact Us

If you have any questions or need further assistance regarding our refund policy, please do not hesitate to contact our customer support team at Sales@synergynutrition.com.au.

Synergy Nutrition reserves the right to modify or update this refund policy at any time without prior notice. We encourage you to review this policy periodically for any changes.

Thank you for choosing Synergy Nutrition for your supplement needs. We appreciate your trust in our products and services.